Refund Policy

The short version

Because a template is delivered immediately and can be copied into your own Notion workspace the moment you pay, we cannot take it back the way a shop takes back a physical item. Sales are therefore final once you have opened your template link.

If you have not opened the template link, email billing@vibeita.com within 14 days of purchase and we will refund you in full, no questions asked.

When we always refund

• You were charged twice for the same product. We refund the duplicate in full.
• You never received access. If the template link never worked and we cannot fix it, you get a full refund.
• The product is materially not as described on the product page. Tell us what is missing and we will either fix it or refund you.
• You have not opened the template link and you ask within 14 days of purchase.

When we generally cannot refund

• You have already opened and duplicated the template into your own workspace.
• You changed your mind after using the template, since the copy in your account cannot be recalled.
• You decided you would rather not use Notion. The product page states clearly that this is a Notion template and that a Notion account is required.
• You wanted a feature the product page explicitly lists under “not the right tool if you need”.

None of these are absolute. If your situation feels unfair, write to us and explain it — we review these case by case and would rather be reasonable than technically correct.

How to request a refund

1. Email billing@vibeita.com from the address you used at checkout.
2. Include your order reference — the string shown on your confirmation page, beginning cs_.
3. Tell us briefly what went wrong.

We reply within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank. We do not charge a restocking or processing fee.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback costs us a fee and takes months to resolve, whereas an email usually resolves the problem the same week. We will always try to fix it first.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. Where local law grants a right of withdrawal for digital goods that you have not waived, that right takes precedence over this page.

Questions

Billing and refunds: billing@vibeita.com
Product and delivery help: support@vibeita.com