Refund Policy

The short version

Because digital files and templates can be copied after delivery, we cannot take them back the way a shop takes back a physical item. Sales are therefore final once you have downloaded your files or opened your template link.

If you have not downloaded the files or opened the template link, email billing@vibeita.com within 14 days of purchase and we will refund you in full, no questions asked.

When we always refund

• You were charged twice for the same product. We refund the duplicate in full.
• You never received access. If the files or template links never worked and we cannot fix it, you get a full refund.
• The product is materially not as described on the product page. Tell us what is missing and we will either fix it or refund you.
• You have not downloaded the files or opened the template link and you ask within 14 days of purchase.

When we generally cannot refund

• You have already downloaded the files or duplicated the template into your own workspace.
• You changed your mind after using the product, since the copy in your account cannot be recalled.
• You decided you would rather not use the software clearly listed as required on the product page.
• You wanted a feature the product page explicitly lists under “not the right tool if you need”.

None of these are absolute. If your situation feels unfair, write to us and explain it — we review these case by case and would rather be reasonable than technically correct.

How to request a refund

1. Email billing@vibeita.com from the address you used at checkout.
2. Include your order reference or payment receipt, and the product or bundle name. Historical Stripe order references are also accepted.
3. Tell us briefly what went wrong.

We reply within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank. We do not charge a restocking or processing fee.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback costs us a fee and takes months to resolve, whereas an email usually resolves the problem the same week. We will always try to fix it first.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. Where local law grants a right of withdrawal for digital goods that you have not waived, that right takes precedence over this page.

Questions

Billing and refunds: billing@vibeita.com
Product and delivery help: support@vibeita.com